How does Team Dashboard billing work?

Monthly Plans and Subscriptions

On monthly plans, Teams are billed at the beginning of the billing cycle each month. The plan rate depends on the number of active members on the Team at the beginning of the billing cycle.

$30/month for 0-10 active members (Basic Plan)
$60/month for 11-20 active members (Pro Plan)
$100/month for 21-100 active members (Large Team Plan)
If your team has more than 100 active members, please contact us at support@elitehrv.com

If you change plan tiers in the middle of a billing cycle, you will be prorated at the NEXT month's bill (see below).

Setting up your team is free and requires no payment information. When your team has active members (with recorded data), you can activate your team.

Once activated, you will be billed immediately based on the number of active members on your team.

Upgrading/Downgrading and Prorations

As you add and remove members from your team, your billing plan will automatically update, and your plan changes will be prorated at the time of the change.

Example:

You are currently on the Basic Plan at a rate of $30 per month
Halfway through the month, you add more members to your team and need to upgrade to the Pro Plan ($60/month)
You will receive upgraded Pro Plan services WITHOUT any additional charges until the NEXT billing cycle
Then (next month) your bill will be $60 for the Pro Plan, plus a prorated catch-up charge for the previous month's partial upgraded services.

In this example, your billing would look like this:

Previous bill: $30
You upgraded to $60/month: no additional charge at that time
Next bill: $60 (new service) + (($60/2)-($30/2)) "catchup" charge = ~$75

After that, if you stay on the Pro Plan, it will resume being a flat $60 going forward.

Canceling

You can cancel your subscription at any time from the dashboard at https://dashboard.elitehrv.com/team/billing

After you cancel, your subscription will remain active until the end of your current billing period. Once that period ends, your service will stop, and you will not be charged again.

Important Billing Reminder

Deactivating all of your team members does not automatically cancel your subscription. If your subscription remains active, billing will continue.

If you do not wish to be charged further, please cancel your subscription using the steps outlined here: Cancel Team Subscription

If you need assistance, contact us anytime at support@elitehrv.com.

Team Reactivation Policy

You can re-activate your team at any time after canceling.

If you re-activate before your current billing period ends, your team will resume service without interruption.
If you re-activate after your subscription has fully ended, a new subscription will begin—just like when you first signed up.

Annual Plans and Subscriptions

When you choose an annual payment, your Dashboard account is credited with the full year's subscription upfront. Each month, a portion of that credit is used based on the size of your team.

By signing up for an Annual Plan, you'll save 20% each month. You pay the annual amount up front, then here's a breakdown of each plan:

Basic Plan (normally $30/month): $24.16 in credits used per month
Pro Plan (normally $60/month): $48.33 in credits used per month
Large Team Plan (normally $100/month): $81.66 in credits used per month

All of the proration logic discussed above still applies. If you upgrade your plan on any month, you will not be charged at that time; it will simply use up more credits on the NEXT monthly billing cycle. Similarly, if you downgrade your plan, it will use fewer credits on the NEXT monthly billing cycle.

When your credits reach zero or are too low to cover the next month's billing cycle, your credits will automatically renew at the annual discounted rate according to the current team size plan (Basic, Pro, or Large).

If you cancel your team, your credits will remain in your Elite HRV Team account and can be used anytime in the future.