Advanced Android Connectivity Troubleshooting

Use the troubleshooting in this article if you have already tried our Basic Troubleshooting. Please note that chest straps need to be worn to connect.

  1. It may help to turn off any other nearby heart rate sensors.  We've had other instances of this happening where another electronic device has grabbed the CorSense Bluetooth connection instead of a phone. Common culprits include laptops, TVs, TV remotes, even home security equipment. Many of these have Bluetooth set to "always on" even when the device itself is off or on standby. If you could check these items especially the ones that are in your current home and not in the other this may be the difference.

  1. Please clear the Android Bluetooth cache according to these steps: Clear Bluetooth Cache - Android

  1. If you would please look at the EliteHRV settings in Android phone:
  • Go into your phone's settings
  • Then into Apps
  • Select Elite HRV
  • Permissions
  • Phone permissions may be shut off, if you will enable them along with location and storage.

Please note that if these steps do not resolve the issue, you'll want to consider that the strap or monitor itself may need replacing. You can reach out directly to the manufacturer, for example, Polar Support

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