Trouble Connecting Heart Rate Monitor

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IMPORTANT: Troubleshooting the CorSense HRV finger sensor? Use this guide instead:

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Basic Troubleshooting

The Elite HRV app requires a Bluetooth connection to a compatible heart rate monitor to measure your HRV.

If your heart rate monitor fits the above criteria, but you still can't get it working, the following tips resolve 99% of connection issues. Please read carefully, do not skip steps, and stop troubleshooting when your monitor starts working.

A good place to start is restarting your phone, leaving it off for several minutes. This resolves many connectivity issues.

Please note that if these steps (or the advanced steps that follow) do not resolve the issue, you'll want to consider that the strap or monitor itself may need replacing. You can reach out directly to the manufacturer, for example Polar Support

Check the battery level - if it's low then we'd recommend putting in a new battery.   Then please do the following in order:

  1. Turn your Bluetooth off (if you have it on)
  2. Log out of the app
  3. Uninstall the app
  4. Shut your phone off for a few minutes, then turn it back on
  5. Reinstall the app
  6. Log back in and see if you can connect: allow your phone to connect with the Bluetooth automatically
  7. Ensure the chest strap is moistened with strap gel or water
  8. Ensure the chest strap is tight but comfortable around the chest
    • Pro tip: Remove any slack from the strap by gently pressing the sensor against your chest with two fingers and gently moving it side to side
  9. IMPORTANT. Do not skip this step:
  10. Next: Kill any applications that may be running in the background on your mobile device.
    1. Ensure you are on the latest version of Elite HRV by visiting the App Store or Play Store
    2. Make sure that the battery in your Heart Rate monitor is good, if not, then replace the battery in your HR chest strap. Most heart rate monitor apps will display the battery levels.
    3. Hard restart your phone/device. Example for iPhone: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo (Trouble Connecting Heart Rate Monitor & Bluetooth Issues)
    4. Remove the device from the "saved devices" list on the app, then try to reconnect. You can also turn your phone's Bluetooth off and back on while the device is removed from the Elite HRV app and THEN try to reconnect.
    5. Discharge your heart rate monitor (see this article)
    6. Update your phone to the latest Operating System (many Bluetooth updates have come out recently)

The above steps resolve 99% of connection issues.

Please read carefully, do not skip steps, and stop troubleshooting when your monitor starts working. 

Advanced Troubleshooting:

Apple

Android

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