Trouble Connecting Heart Rate Monitor and Bluetooth Issues

IN THIS ARTICLE

IMPORTANT: Troubleshooting the CorSense HRV finger sensor? Use this guide instead:

https://help.elitehrv.com/article/219-corsense-wont-connect-to-app

Step 1

Is your heart rate monitor compatible?

There are only 2 requirements to be able to use heart rate monitor with Elite HRV:
  1. Accurate R-R intervals. Many heart rate devices are not designed for accurate Heart Rate Variability (HRV) measurements and do not transmit accurate R-R intervals. Learn more:
  2. Bluetooth 4.0 or newer, or ANT+ with select phones. The heart rate monitor must transmit R-R intervals directly to the Elite HRV mobile app via Bluetooth or ANT+.
    • Important Note: ANT+ only works with select phones. For a list of phones that have ANT+, see the ANT+ Directory here (link).

That's all! If your monitor transmits accurate R-Rs via Bluetooth 4.0 directly to the Elite HRV app, it is compatible!

Step 2

Basic Troubleshooting

If your heart rate monitor fits the above criteria, but you still can't get it working, the following tips resolve 99% of connection issues. Please read carefully, do not skip steps, and stop troubleshooting when your monitor starts working.

Initial Steps:

  1. Ensure you are on the latest version of Elite HRV by visiting the App Store or Play Store
  2. Ensure the chest strap is moistened with strap gel or water
  3. Ensure the chest strap is tight but comfortable around the chest
    • Pro tip: Remove any slack from the strap by gently pressing the sensor against your chest with two fingers and gently moving it side to side
  4. IMPORTANT. Do not skip this step:
    • Ensure the strap is not connected to any other apps or devices like watches, equipment or other phones or tablets. See this article for more information.
  5. Remove the device from the "saved devices" list on the app, then try to reconnect. 

  6. (iPhone/iPad) Allow Bluetooth Sharing – Go to iPhone Settings > Privacy > Bluetooth Sharing, and make sure that Elite HRV isn’t disabled (it may not be listed at all, which is fine)
  7. (Android only) Location permission may need to be turned on for Bluetooth to work with our app (we'll only use location for this purpose):

If it still doesn't work, perform the following steps in order:

  1. Turn your phone on Airplane Mode
  2. Only turn on Bluetooth
  3. Try the HRV reading
  4. If it works, you shouldn't have to do this in future, it is a hard "reset" for the Bluetooth connection and should work normally after that
If it still doesn't work, perform the following steps in order:
  1. "Kill" the Elite HRV app (close it completely via your phone's "Recent Apps" list)
  2. Take off your heart rate monitor
  3. Unpair the monitor from your phone/tablet’s Bluetooth Settings
  4. Turn Bluetooth off
  5. Open the Elite HRV app
  6. Turn Bluetooth on
  7. Put on the heart rate monitor and quickly start an HRV reading (as fast as you can after putting on the monitor)

If it still doesn't work, perform the following steps in order:

  1. Take off your heart rate monitor
  2. Restart your phone
  3. Open Elite HRV
  4. Put on the heart rate monitor and quickly start an HRV reading (as fast as you can after putting on the monitor)
Step 3

Advanced Troubleshooting

  1. Hard restart your phone/device. Example for iPhone: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo (Trouble Connecting Heart Rate Monitor & Bluetooth Issues)
  2. Discharge your heart rate monitor (see this article)
  3. Specific uninstall pattern:
    1. Make sure your data is synced
    2. Uninstall the Elite HRV app
    3. Restart your phone/tablet
    4. Then reinstall the Elite HRV app
    5. Sign in with your same account and wait for your past data to automatically sync
  4. Update your phone to the latest Operating System (many Bluetooth updates have come out recently)
  5. Replace the battery in your HR chest strap
The above steps resolve 99% of connection issues. Please read carefully, do not skip steps, and stop troubleshooting when your monitor starts working.

Polar H10 Specifics

Polar recently released an update for the Polar H10. After the update, the monitor may temporarily have trouble connecting to Elite HRV. Here are the steps to resolve this:  https://help.elitehrv.com/article/155-polar-h10-stopped-working-after-update

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