App Not Working on iPad
On September 24, 2019, Apple made the iPad OS separate from the iOS installed on your iPhone. We have not developed our app on the iPad OS, but for many users, it continued to work on their iPad.
While we do not develop for the iPad OS nor officially support the use of the app on iPads, you are welcome to give the iPhone troubleshooting a try.
Please search the Knowledge Base for the issue you are experiencing and look for troubleshooting articles geared toward iPhones and iOS devices.